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30-day fit guarantee

Snatched or refunded.

Try it for 30 days. If the fit, feel, or colour isn't right — send it back for a free swap or full refund. No restocking fees, no questions.

30 days

Free UK exchange

Full refund

30-day guarantee

From the day your order arrives. Item must be unworn (you can try it on) with tags attached.

Free UK exchanges

Sized up or down? Swap colour? First exchange is on us. Refunds processed within 5 business days.

How to return — 4 simple steps

  1. 1

    Email us

    Send your order number to hello@oohchery.com

  2. 2

    Get your label

    Prepaid label in your inbox within 24h (UK)

  3. 3

    Drop it off

    Any Royal Mail post office — no printer needed

  4. 4

    Refund / swap

    New size or refund within 5 business days

Need to start a return?

Replies usually within a few hours.

Start a return
No restocking fees No questions asked Refund to original payment